Your customer service, answered in your name
Outsourced customer service, case handling and recruitment, in every Nordic language and English.
What we take off your desk
All of your customer service, or only the busy hours
Phone, e-mail, chat and social media, answered by dedicated agents in your company’s name and tone of voice. You run the business. We make sure every customer gets a good answer.
- Open up to 24 hours a day, every day of the year
- All Nordic languages and English
- Dedicated agents at fixed prices
Up to 50%
lower cost than running the same customer service yourself. See what your own team costs
Every question in one place, and every case closed
We set up and run case handling for your customer service. Requests are logged, followed up and solved, all customer material sits in one place, and nothing gets lost between channels.
- One flow for phone, e-mail and chat
- Reports on the numbers that matter to you
- A/B tests on what to improve next
The right person in the right seat
We find, test and train customer service agents for your own team, or for the team we run for you. Every candidate is matched on skills, knowledge and personality.
- Competence-based recruitment
- Part-time or full-time, short or long term
- The whole process can run online, contract included
10 hires
for a customer’s technical support in 2021. Every candidate we presented was offered the job.
Open around the clock, without hiring five people
Keeping one line open day and night takes about five people of your own. Choose your hours and see what that costs in-house.
A team of your own needs
4.9 people
About 214 600 kr a month in salaries and employer contributions.
With us: dedicated agents at a fixed price.
Ask for a fixed priceOwn team: average monthly salary for customer service staff, 33 400 kr (SCB Lönesök, statistics from 2024), plus 31.42% employer contributions (Skatteverket, 2026). One full-time employee covers about 1 790 hours a year after 25 days of holiday and public holidays. Pension, office, tools, managers and evening and weekend pay come on top.
Your customers in safe hands
How we look after your customers, your brand and your data.
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In your tone of voice
We write down how you speak to your customers, and the agents follow it on every channel.
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Your data under GDPR
Customer data is handled under GDPR, with a data processing agreement between us.
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Your systems, or ours
We work in your own case system, or bring case handling, phone and CRM systems ourselves.
What our customers say
Easy to work with, innovative, and always coming with new, good ideas for doing things better. The agents handle every question and our social media professionally, in our own down-to-earth tone.
The process is well thought through and very well carried out. You understand the challenges of customer service work, which brought us candidates who matched our expectations.
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Customer service teams we have worked with
Questions we often get
Which channels do you cover?
Phone, e-mail, chat and social media. You choose the channels, and we answer all of them the same way.
Which languages do you answer in?
All Nordic languages and English.
Can we outsource only part of our customer service?
Yes. Some customers hand over everything, others only evenings, weekends or their busiest weeks.
Will our customers know it is outsourced?
Only if you want them to. We answer in your company’s name and follow your tone of voice.
Can you recruit for our own team?
Yes. We recruit and staff customer service roles, part-time or full-time, for short or long periods.
What does it cost?
Dedicated agents at fixed prices. After a first call we send a proposal for your volumes and opening hours.
Let us tell you how we can help
A few lines about your company and your customers is enough. We reply within one working day to book a first call.
Where you are, and where you want to be. We look at your company, your customers and their questions, and agree on what matters most to change.
Design and launch. We set the routines and tools, write the plan with clear goals, and train the agents who will speak for you.
Test, measure, improve. We run A/B tests and follow your key numbers, so you can see what got better, and by how much.
We use the details you send only to reply to your enquiry.